Narrative Care

Connecting Multiple Clip 2’s at Once to the Same Smartphone App.

Connecting Multiple Clip 2’s at Once to the Same Smartphone App.

 

For the moment, it is not possible to connect more than one Clip 2 to the same Smartphone App. If you have more than one Clip 2 that you wish to manage from the same  App, you must “forget” the Clip that is currently paired and pair the one that you wish to manage.

 

Note: You can manage more than one Clip 2 from the Narrative Uploader, but you must connect your Clip 2 to a computer that has the Narrative Uploader installed. 

 

How to forget a Clip from your Smartphone

In your Smartphone's Bluetooth settings, you should be able to remove Bluetooth-connected devices. Your Clip 2 should be on this list, and from here you will be able to "unpair" or "forget the device." Once you have forgotten the Clip 2, turn your Bluetooth off and on again, restart your phone, and then attempt to pair again. Your Clip 2 must be connected to a source of power and you may need to double-tap the Clip 2 to force it into pairing mode.

 

If this FAQ does not resolve your issue, please contact care@getnarrative.com.

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