Narrative Care

Can't pair my Clip 1 to my Smartphone

The Clip 1 is unable to pair to Smartphones via Bluetooth, as it does not have the functionality to do so. Pairing to the Smartphone is exclusively for the Clip 2. For information on pairing a Clip 2 to your Smartphone, please go to this FAQ.

You can however still view Moments on the Narrative Service via the Narrative Smartphone App. To activate your Clip 1, please head to or to this FAQ to learn more.

If you have a Clip 2, and would like more information on pairing to your Smartphone, please check this FAQ.

For any further questions please use our Knowledge Base or contact the Customer Care Team at


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