Narrative Care

Clip 2 Known Issues / Improvements In-Progress

Please ensure that you are on the latest firmware to get the most optimal Clip 2 performance.

List of Improvements / Fixes 

Improvements Comment
Slow Wi-Fi Upload Fixed in beta 5 to speed of 1MB/S in upload time, released 15 February
Short Battery life Power Save in Darkness enabled in Firmware 1.0.0. Further improvements to come
Inability to connect to open Wi-Fi Network Fixed in Firmware 1.0.0 and the latest App versions. 
Bluetooth Connection  Improved in Firmware 1.0.0. Further improvements to come. 
Double-Tap Insensitivity Double-tap sensitivity tuned to be a bit more easy to tap in beta 4, released 15 February.

List of Known Issues

This is a list of known issues with the Clip 2 that we are currently addressing.

Improvements Comment
Short Battery life Power Save in Darkness enabled in Firmware 1.0.0. Further improvements to come
Bluetooth Connection Issues for Android Users Bluetooth connection issues known in selected Android phones. More information to come. 
   


To see what improvements have been made with the latest firmware update, please see this FAQ.

Comments

  • Avatar
    Cyrille Kurzaj

    Mac Uploader is still unable to connect to the Clip 2. When will the new version be released? Thanks!

  • Avatar
    Andreas Cederstram

    Great page, please keep it updated. A page with changelogs of new firmwares would be great!

  • Avatar
    Mike Devonport

    Please introduce a webpage with the firmware revisions and applied fixes. Thanks.

  • Avatar
    Rainer Huppert

    When will the next firmware fix the big bugs so that the Clip 2 can be used?
    Because until now it is just a piece of plastic. It should never be delivered in this form and I would never pay for that!
    Give us concrete information please!!! Progress only means forward - and that can be a long time!

  • Avatar
    George Dick

    How can I obtain an extra charging cable?

  • Avatar
    George Dick

    When is the next firmware level due?

  • Avatar
    Gavin Elster

    Any sense of timing on the Mac Uploader update?

    Thanks for the firmware update! I'm still having trouble uploading via wifi, but that's more likely due to my slow internet service, not Narrative. Using the uploader will help me access the images/video more easily/quickly.

  • Avatar
    Josh

    Hi guys,

    Sorry for the late response, as we have been in a busier period than usual.

    The latest firmware version has now been released, and you can find out more information from: https://care.getnarrative.com/hc/en-us/articles/215699588-Updating-Clip-2-firmware

    We will also be releasing a new Mac Uploader as soon as possible that should detect all Clip 2s. Apologies for any inconvenience.

    Lastly, we do not sell extra charging cables. However you can find them from electronic shops at a fairly cheap price. The type of cable you want is a Micro B USB Cable.

    Have a great day, everyone.

  • Avatar
    Josh

    Hi everyone,

    I apologise in the delay of my response. It appears we had an issue with our forums, however this has now been resolved.

    You can check out the latest firmware version on our Knowledge Base from this link: https://care.getnarrative.com/hc/en-us/articles/215699588-Updating-Clip-2-firmware and you can find out the latest changes from firmware updates here: https://care.getnarrative.com/hc/en-us/articles/217265917-What-s-changed-in-the-latest-Clip-2-firmware-update-. :)

    We've spoken via email - Rainer, so I hope this has now been resolved for you. :)

    Have a great day, everyone.

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