Narrative Care

My Clip 2 is not recognized by my computer

Using the provided USB cable, you can also connect your Clip 2 to your computer or laptop. Doing so will allow the Clip 2 to charge and (if your Clip 2 is connected to a surrounding Wi-Fi point) upload your photos and videos to the Narrative Service. You can download the Narrative Uploader from http://start.getnarrative.com/start-clip2.

If the Uploader is having difficulty detecting your Clip 2 please try these quick fixes.

  • 1.  Disconnect and reconnect your Clip. Wait 20 seconds.
  • 2. Restart your Uploader
  • 3. Uninstall and then reinstall your Uploader from start.getnarrative.com
  • 4. Use a different USB cable
  • 5. Try it on a different network that is not blocked by any proxies or firewalls. 

If your Clip is still not recognized after the 5 quick fixes above, please try to discharge the camera's battery by placing it face up, with no cable attached, for six hours. Then try and connect it again. 

Here's an FAQ with more information on how to discharge your Clip 2's battery.

 

 

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