Using the provided USB cable, you can also connect your Clip 2 to your computer or laptop. Doing so will allow the Clip 2 to charge and (if your Clip 2 is connected to a surrounding Wi-Fi point) upload your photos and videos to the Narrative Service. You can download the Narrative Uploader from http://start.getnarrative.com/start-clip2.
If the Uploader is having difficulty detecting your Clip 2 please try these quick fixes.
- 1. Disconnect and reconnect your Clip. Wait 20 seconds.
- 2. Restart your Uploader
- 3. Uninstall and then reinstall your Uploader from start.getnarrative.com
- 4. Use a different USB cable
- 5. Try it on a different network that is not blocked by any proxies or firewalls.
If your Clip is still not recognized after the 5 quick fixes above, please try to discharge the camera's battery by placing it face up, with no cable attached, for six hours. Then try and connect it again.