Narrative Care

How to successfully upload Clip 2 content via Wi-Fi

Setting up Wi-Fi for the first time

To set up your Clip 2 you will need to download the Narrative Smartphone App.

When activating your Clip 2 for the first time (after pairing your Clip 2 to your Bluetooth) you should be presented with a list of accessible Wi-Fi points. By tapping on the desired Wi-Fi point, and entering the password, you should be able to connect to the Internet. Wi-Fi passwords are case-sensitive, so ensure that you are entering exactly the same characters.

If you are unable to set up Wi-Fi at the time, you can "skip" this menu and connect to a Wi-Fi point later.

Here's an FAQ that may help you to set up your Clip 2's Wi-Fi.

 

 

My Clip 2 isn't connecting to Wi-Fi

Please ensure that your Clip 2 is connected a power source, that you are close enough to your desired Wi-Fi point when setting it up, and that the correct password is entered. Please note that passwords are case-sensitive. 

If the Wi-Fi point you are attempting to access doesn't show up on your Smartphone, please go to this FAQ instead.

The Narrative Clip 2 might not upload when connected to Wi-Fi points that require you to create an account for access. This sometimes includes airports or hotel Wi-Fi.

 

Resolving issues with routers

There also may be an issue with the selected "channel" on your router. In order to check, you will need to access your router and ensure that its channel is not set to 12 or 13. Since routers can vary in their interfaces, your Internet Service Provider should be able to help you adjust the settings of your router if you need assistance.

Your Clip 2 might experience difficulty connecting to routers that aren't WPA or WPA2. If you have a WEP router, please see if you can set your router to WPA. You may need to contact your Internet Service Provider to do this.

 

My photos aren't uploading

Whenever you change your location, and you wish to upload your photos, you will need to adjust your Wi-Fi settings. It's just like if your Smartphone isn't connected to your home Wi-Fi - you'll have to change the Wi-Fi settings on your phone.

Your Clip 2 will also need to be plugged into a power source while it's uploading. If you're unable to use a wall socket, or a computer, you can also use a USB portable battery charger.

Note: The Narrative Clip 2 might not upload when connected to Wi-Fi points that require you to create an account for access. This sometimes includes airports, hotel or public Wi-Fi points.

 

The Narrative Uploader

You can also upload content by using the Narrative Uploader, which can be installed on both Mac and Windows computers. To upload content via the Narrative Uploaders, please ensure that the Clip 2 WiFi Upload function is turned off in the Narrative Uploader's settings. 

 

Using your Smartphone as a Hotspot

Providing that you've set your Smartphone up to be a hotspot, you can also connect your Clip 2 to your phone's 3G or 4G connection through the Smartphone App. Your Clip 2 will need to be connected to a power source while uploading photos, and please be aware that the upload may use a lot of your phone's data. 

 

If this FAQ didn't help to resolve your issue, and you continue to experience any issue regarding your Clip 2 accessing Wi-Fi, please contact the Customer Care Team at care@getnarrative.com.

Comments

  • Avatar
    Andreas Cederstram

    There are several issues here to sort out.

    1) Please enlighten me whatever all uploads via wifi is SSL encrypted

    2) Please enlighten me whatever the storage of my narrative clip 2 is encrypted.

    3) Please get rid of the power requirement for upload.The number one reason I was excited for wifi is continuous uploads. It doesn't need to upload in real time but intervals or manually triggering from app should be possible when on battery.

  • Avatar
    Josh

    Hi Andreas,

    Thanks for getting in touch.
    I apologise in the delay of my response. It appears we had an issue with our forums, however this has now been resolved.

    All uploads and online storage of the Clip 2 are encrypted, and your personal data is secure.

    As for uploading without power requirement - I've forwarded this to the appropriate persons for consideration. We will need to improve the battery life with firmware updates before we consider this as a possibility, but we'll see what we can do.

    Uploading large files (sometimes as large as 8GB) can consume a lot of battery, but maybe we can implement a feature so that it uploads small amounts over a longer amount of time, as you suggested.

    Thanks for your feedback and ideas. :)
    Have a great day.

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