Narrative Care

Using the Narrative Uploader without an internet connection

You will be able to temporarily store data on your computer when, for example, traveling in areas with no internet connection. The data will be uploaded to the Narrative Service and then processed at the next sync (when you have an internet connection again). This is all automatic as long as you have the checkbox "Narrative Service" ticked in the Narrative Uploader.

Local storage is also an option, by ticking the box "Save copy to hard drive". Please note that in order to transfer photos locally you will need to sign into the Uploader with an internet connection. Once signed into the Uploader you can transfer photos locally without an internet connection.




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    Juan Alberto Islas

    while creating momments i lost my connection and now cant find any of the photos, where is the temporary folder on a mac? or is there a way to view the photos

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    Richard Main

    there is no "Upload to Narrative Cloud" setting. there is an unexplained "narrative library" checkbox. How do i leave narrative out of the picture and just load my pictures to my harddisk?

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    David Ellis

    Hi @Juan, if your connection is broken during an Upload, it should restart next time the Uploader is run and you have a good internet connection. Although photos will be stored in a temporary location on your Mac, these photos will not be manually accessible.

    Please feel free to reach out with any other questions, or if you need any help troubleshooting.

    Best // David, Narrative Support

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    David Ellis

    Hi @Richard, thanks for letting us know - I have now updated the terminology. If you would like to just save photos to hard-disk, please first select 'Save Copy to Local Disk'.. you should then be able to uncheck 'Narrative Library'.

    Best // David, Narrative Support

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    Scott Ellegood

    Being that I will be away from any internet connection for a span of time, this issue is important to me. When I plug my Narrative Clip into my Mac, it askes for user name and password, and connects to the server (I've tried this both connect to internet, and not). When not connected to the internet, it still asks for username and password, can't connect to server (of course), and won't do anything. It does not move the captured images to storage on my laptop. I'm going to need to be able to do this. What am I doing wrong>>

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    Hi @Scott, thanks for your message. :)

    If you would like to upload your pictures to the Narrative Cloud Service, you will need an internet connection. However, if you have chosen to save your pictures to your computer's local hard drive, then you will not need an internet connection to upload your pictures. Although, it is important to note that you will need an internet connection to sign into the Uploader. Once signed in, you can upload to local storage without an internet connection.

    If you wish to save your pictures to the Narrative Cloud Service (Narrative Library) and do not have an internet connect before beginning the upload process, the pictures should temporarily save on your local storage until an internet connection is detected. Once an internet connection is detected, the pictures should move through steps 2/3 and 3/3.

    Please follow this step-by-step process to make sure your pictures are copying to either the Narrative Library and/or your local hard drive:

    1. Open the Uploader and log in (make sure you have an internet connection)
    2. Decide whether you would like to save your pictures to local storage or the narrative library
    3. Quit the uploader (do not logout - logging out will restore the default storing method back to "Narrative Library" for the next time you sign in)
    4. When you are ready to upload your pictures, open your Uploader and connect your Clip
    5. Wait for the moments to build to the Cloud or to your local storage

    //Maria, Narrative Support

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    dane picard


    I have had major issues with this and it doesn't work for me the way you have described.
    My internet was out for sometime and there was no way to connect my clip to my computer and download images, no matter what combo of steps I tried.
    This is a bug.

    I get this a lot:
    Operating system: OSX Version 10.10.1 (Build 14B25)
    App Version: 201409291620

    Active users: 1
    Active cameras: 1

    ------------- ACCOUNT -------------
    User id:(left blank)
    Name: Dane Picard
    Stored camera id: (null)
    Camera connected: NO

    ------------- CAMERA -------------
    Owner: (null)
    Device id:(left blank)
    Time diff: 0
    Battery status: 79%
    Firmware version: v0.20.5

    it looks like the camera doesn't know I own it.
    narrative uploader doesn't know the camera is connected to my already existing account

    also the time seems to by 12 hours off.


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    Vincent Smuda

    I am getting the exact same issue as described above by dane!

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    Hi @Vincent,

    Thanks for your message. Can you please send a message to That way, we'll be able to take a closer look at your account to see what might be going on.

    Thanks, looking forward to hearing from you!


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    Same problem. Lost internet connection - lost all photos which were not yet uploaded. Bad surprise on the 1st full day of using.

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    Do I understand this correctly? Whether you want to upload your pictures or store locally, you will always need an internet connection.

    This is because you need to be logged in to do anything!

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