Has it been several hours since you uploaded your pictures, yet no Moments have appeared on your Smartphone App? Or do you get the message " ‘0 moments built’ in your Uploader”?
Do not worry. If you know you've uploaded successfully and no moments come through, it is most likely an issue with us having a high server load resulting in a delay in momentification. It should appear within several hours up to a day. This should not happen often.
In the event that we have a high server load, we will update our Status Page here.
Or log-in to your Narrative Smartphone App, tap the profile icon in the top left, then the Gear icon in the top right, followed by "Service Status".
Verify that you are using the latest app version by checking the App Store or Google Play for updates. Secondly, please try to log-out and in of the Smartphone App. If you are using an iPhone please clear its cache.
If that doesn't work please drop us a line at
If no moments are still not coming through after a day, please contact us at firstname.lastname@example.org with the following information:
1. When did the problem occur?
2. What Operating System do you use?
3. What type of phone are you using?
4. What is your App version?
5. Screenshots / indication that you have uploaded successfully.