Narrative Care

How do I check if double-tap works? How do I take an extra photo?

What if I want to take an extra photo?

There is a way to use the Narrative Clip in a similar way to regular point-and-shoot cameras! If you want to make sure not to miss something special in your surroundings, just double-tap the Narrative Clip to take an "extra" photo at any time. The LEDs on the camera will light up for one second and the Clip will take a photo. You might have to double-tap harder and faster than expected.



                                                   

Are you having a tough time figuring out how to use the double-tap function on your Clip? If so, check to see if the LED lights are working and please try the following:

1. Connect your Clip to a power source. Is your Clip charged, and do the LED lights illuminate.

2. Secondly try tapping the centre of your Clip harder and faster.

3. If you're using a Clip 2, check that the "double-tap function" is set to take a photo in the Smartphone App.

Have a look at this video of us double-tapping a Clip! :)

 

Comments

  • Avatar
    Chen Yan-lin

    Just got Narrative today.
    It's quite hard to use the double tap feature. I tried the suggestion, but still can not success every time I do.
    What is the theory behind the double tap? Maybe it will help to guide user like me to have better control of double tap.
    (Originally, I though it is by capacitive touch, when I saw the website. But now, I don't know...I feel quite annoying to operate the double tap feature....)

  • Avatar
    Angelyn

    @Chen Yan-Lin When you tap the Clip, the accelerometer inside is activated and that takes a picture. Which means that you might have to tap harder than usual in the middle of the Clip to take a picture.

    You can also try to tap the side of the Clip and it should work as well. Once your Clip takes a picture, the LED lights will light up as an indication. Please let us know if there is anything we can explain further. You can also drop us a line at support@getnarrative.com. Have a great week ahead!

  • Avatar
    Jim Ratliff

    Calling it a double "tap" seems a misnomer. I have to subject it to several g's of acceleration, it seems. I don't see how you can take a decent picture, with the phone in such drastic movement. This appears to be an unusable feature to me.

  • Avatar
    Jim Ratliff

    After experimenting, I have had better success by making the double-tap faster (i.e., less time between the first and second taps). You might want to document the required double-tap frequency. The stronger the tap, the more difficult it is to make the double tap fast. So there's a tradeoff between strength and frequency. Knowing what the frequency required is helps to get the right trade off.

  • Avatar
    David Ellis

    Hi @Jim, thanks for your feedback!

    The Double-Tap trigger can take some experimentation until you find the perfect motion. The internal Accelerometer deals with the Double-Tap function, therefore a quick, firm double-tap in the centre of your Clip should suffice.

    Please feel free to drop us an email with any other questions, or if we can assist any further (support@getnarrative.com).

    Best Regards // David, Narrative Support

  • Avatar
    waterboy19652003

    I have had my Narrative for a year now and it does take great photos, but now I have a problem as the lights only come on when I am charging the phone. I have tried the double tap and get nothing. Is there a reason for this? I have tapped it and just clipped it on an I do the download and I have photos. I also try an put it in a dark place and it still takes photos as well an that has been going on from the start. Need a little help to get this back on track. Oh an can't wait for the next clip to hit the streets as I have pre ordered. Thanks for your help in advance.

  • Avatar
    Angelyn

    Hi waterboy19652003,

    Happy to hear you are loving the Clip! From what you say, it seems that your LED lights are indeed working. Can you trying shaking the Clip? Does the lights come on after shaking it? You might just have to tap it harder than what you've been tapping. Tap your Clip twice hard and fast. Does the LED light up? /Ange

  • Avatar
    Chuck Kahn

    Two problems:

    1) Tapping twice hard will shake the Clip and make the picture blurry.
    2) Under bright daylight, it is hard to see if the lights are responding.

    So not only are you taking a bad picture, but you're not even sure if you took it!

  • Avatar
    Maria

    Hi Chuck!

    Thanks for your feedback on the double-tap. The double-tap feature was designed so that when you double-tap the Clip the photo is actually taken a second or two after the device has felt the motion prompting the Clip to take a photo. Therefore, your double-tap photos should not be blurry.

    I agree that it's difficult to see the LED lights in bright daylight. I think it would be nice if there were sound or vibration that occurred after a double tap photos was taken. That way, the user could be reassured that the photos has been taken. At present it can be difficult to know if it's taken a photo or not.

    If you are having trouble with the double-tap and/or would like to chat further about how we can optimize this feature, please feel free to drop us on line via care@getnarrative.com and we'd be happy to assist/chat further.

    Have an awesome day!

    Best,

    Maria
    Narrative Care

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